People's Bank · Digital onboarding
eKYC / vKYC — 60% faster customer onboarding
Digital and video KYC fused into Peoples Pay, cutting onboarding time by 60%.
The problem
Branch-bound KYC throttled digital adoption; regulation required identity assurance equivalent to in-person verification.
What was built
Document capture, liveness and video-KYC flows with audit-grade evidence trails, integrated into account opening.
Compliance context
CBSL KYC/AML directions; audit-grade evidence retention.